Frequently Asked Questions

Do my parents and I have to come in to sign a lease?
No! We do everything electronically, so you and your parents can sign everything from home.

How close are you to campus?
We are approximately 2 miles from the downtown campus, 0.5 miles from the Evansdale Campus, and 0.2 miles from the Health Science Campus. We offer free, private shuttle service to and from all three campuses.

What is a guarantor and do I need one?
A guarantor is typically a parent or guardian who acts as a co-signor on the apartment. This means that if your rent is not paid by the 6th of the month, the guarantor will be charged.  You don’t have to use a guarantor, but most of our residents do. With a guarantor, all you’re required to pay at lease signing is the $195.00 Activity Fee. Without a guarantor, you are Self-Guaranteeing, meaning you must pay your last 1 ½ month’s rent up front.

What type of leases are available?
We offer 11 ½ month leases, with 12 equal installment payments. Leases begin August 1st..

What is my mailing address?
Your mailing address is 5000 Station St., your apartment number, bedroom letter, Morgantown, WV 26508.
EXAMPLE: 5000 Station St, Apt 1002 A, Morgantown, WV 26508

How do I submit a maintenance request?
Easy! Just log in to your resident portal, click on “Maintenance Request,” fill out the form provided, and submit. When completing your request form, please make sure you’re as detailed as possible so we can best serve you. Maintenance will respond within 24-48 hours, and will keep you updated until the situation is resolved.

Who do I call after hours if there is an emergency?
You can use our After Hours Emergency Maintenance number 304-470-7098 anytime. If you are in immediate physical danger, please call 911.

Where do I pick up packages delivered to me?
USPS, UPS, and Fedex deliver packages to The Lofts Clubhouse, and our friendly staff will store it for you in our mailroom and put a slip in your mailbox to let you know your package is waiting. Bring the slip with you when you come by the clubhouse, and we’ll retrieve your package.

What size bedding should I purchase?
The beds are Full XL, but Queen Size bedding will do the trick!

What are the window measurements?
1 Bedroom- Living Room: 62x72, Bedroom: 30x72

2 Bedroom- Kitchen: 62x48, Bedrooms: 30x72, Bathroom B: 30x48

3 Bedroom- Living Room: 30x72 and 30x48, Bedrooms: 30x72,
Bathroom B: 30x48

4 Bedroom- Living Room: 62x72, Bedrooms: 30x72, Bathroom B,C: 30x48

4 Bedroom Penthouse- Living Room: 62x72, Penthouse: 30x72, 
Bedrooms: 30x72, Bathroom B,C: 30x48

Are you pet friendly?
We are pet friendly, with some policies: 1) A $350.00 non-refundable pet fee must be paid up front; 2) all roommates in the apartment must approve your pet; 3) your pet must be 6 months or older, and 4) if you're bringing a dog, it must not be a restricted breed (call the leasing office for restricted breed information).  There is also monthly pet rent, which is determined by the weight of the animal (pets 35 lbs and under are $35.00 pet month, for example).

What are the quiet hours?
Quiet hours start at 11P.M. Sunday-Wednesday and 2A.M. Thursday-Saturday

How can I pay my rent?
We offer several fast, convenient ways to pay your rent.  You can submit your payment 1) in person by bringing a check or money order into the clubhouse, 2) online through your resident portal via bank account, debit card, or credit card, or 3) over the phone with your banking information, debit card, or credit card.  You can also set up for automatic recurring payments, which means your rent will be directly debited every month from a bank account you choose.

Can I cancel my lease?
Yes. A Termination Policy is in place for anyone looking to get out of their lease early. If you have 6 months or more left on your lease, your replacement must take over the remainder of your lease. If you have 6 months or less left on your lease, your replacement must take over the remainder of your lease, plus the following year. In either case, a Lofts leasing professional must approve your replacement before they can be allowed to take over your lease. Once a qualified replacement is found, you (the resident terminating the lease) must pay a $350.00 Termination Fee.  All monies paid prior to terminating a lease are non-refundable.

Is parking available?
Yes, every resident gets one parking permit and there is visitor parking around the complex.

If I pay in full, do I get a discount?
No, but by paying in full you will avoid late fees!