Do my parents and I have to come in to sign a lease?
No! We do everything electronically, so you and your parents
can sign everything from home.
How close are you to campus?
We are approximately 2 miles from the downtown campus, 0.5
miles from the Evansdale Campus, and 0.2 miles from the Health
Science Campus. We offer free, private shuttle service to and from
all three campuses.
What is a guarantor and do I need one?
A guarantor is typically a parent or guardian who acts as a
co-signor on the apartment. This means that if your rent is not
paid by the 6th of the month, the guarantor will be charged. You
don’t have to use a guarantor, but most of our residents do. With a
guarantor, all you’re required to pay at lease signing is the
$195.00 Activity Fee. Without a guarantor, you will need to qualify
through Leap, our institutional guarantor program.
What lease terms does The Lofts offer?
The Lofts offers "term leasing," which means your lease is
offered to you in a lump sum and divided into 12 equal rental
installments. Our standard lease term is 12 installments, beginning
in August and ending the following July.
For immediate or mid-year move-ins, your move-in/move-out dates
are tailored to your specific needs and agreed upon prior to
signing. If you're a current resident, please reference your lease
to find information regarding the specific terms of your
If you have any questions regarding your lease please contact
the knowledgeable staff at The Lofts 304-598-0001 &
What is my mailing address?
Your mailing address is 5000 Station St., your apartment
number, bedroom letter, Morgantown, WV 26508. EXAMPLE: 5000 Station
St, Apt 1002 A, Morgantown, WV 26508
How do I submit a maintenance request?
Easy! Just log in to your resident portal, click on
“Maintenance Request,” fill out the form provided, and submit. When
completing your request form, please make sure you’re as detailed
as possible so we can best serve you.
Maintenance will respond within 24-48 hours, and will keep you
updated until the situation is resolved.
Who do I call after hours if there is an emergency?
You can use our After Hours Emergency Maintenance number
304-598-0001 anytime. If you are in immediate physical danger,
please call 911.
Where do I pick up packages delivered to me?
USPS, UPS, and FedEx deliver packages to The Lofts Clubhouse,
and our friendly staff will store it for you in our mailroom and
put a slip in your mailbox to let you know your package is waiting.
Bring the slip with you when you come by the clubhouse, and we’ll
retrieve your package.
What size bedding should I purchase?
The beds are Full XL, but Queen Size bedding will do the trick!
Standard mattresses are provided on every bed. We recommend
purchasing a mattress pad or topper if you need additional
We are pet friendly! We allow dogs and cats 3 months and older.
A $350 non refundable pet deposit, as well as an additional
$35/month pet rent will be assessed per pet. All canine and feline
breeds are welcome!
We follow ADA guidelines for assistance and service animals.
Maximum 2 pets per person or 3 pets total per apartment.
What are the quiet hours?
Quiet hours start at 11 P.M. Sunday-Wednesday and 12 A.M.
How can I pay my rent?
We offer several fast, convenient ways to pay your rent. You
can submit your payment online through your resident portal via
bank account, debit card, or credit card, or set up for automatic
recurring payments, which means your rent will be directly debited
from a bank account you choose.
Can I cancel my lease?
Yes. A Termination Policy is in place for anyone looking to get
out of their lease early. If you have 6 installments or more left
on your lease, your replacement must take over the remainder of
your lease. If you have 6 installments or less left on your lease,
your replacement must take over the remainder of your lease, plus
the following year. In either case, a Lofts leasing professional
must approve your replacement before they can be allowed to take
over your lease. Once a qualified replacement is found, you (the
resident terminating the lease) must pay a $350.00 Termination Fee.
All monies paid prior to terminating a lease are
Is parking available?
Yes, every resident gets one parking permit and there is
visitor parking around the complex.
If I pay in full, do I get a discount?
No, but by paying in full you will avoid late fees!